Eligibility Window

• US orders: Request a return within 14 calendar days of delivery.
• International orders: Request within 21 calendar days of delivery.
• Once approved, ship the item back within 7 calendar days and share the tracking number with Support.

Item Condition Requirements

To keep our inventory pristine and authentic, returned items must meet all of the following:

• Unworn and unwashed, no odors (smoke, fragrance), stains, pet hair, or fabric stress.
• All original brand tags attached and our tamper-evident security seal intact.
• Original packaging and accessories included (bag, stickers, cords, pins, etc.).
• No alterations (e.g., tailored hems, removed tags, repaired seams).
• Include macro photos on request (neck tag, wash tag, hologram, and any noted issue).

If any requirement above isn’t met, we may decline the return or apply a partial refund/restocking fee.

How to Start a Return

1. Email [email protected] with your Order #, reason, and delivery date.
2. Attach or link clear photos (tags, hologram, full garment front/back, and issue if applicable).
3. Wait for approval and instructions (RMA + return address and label options).
4. Pack securely and ship within 7 days. Share tracking to keep the process moving quickly.

Return Shipping & Fees

• Customer-paid returns: You may use any trackable carrier; we recommend insured service.
• Prepaid US label: Available for a flat $12.00, deducted from your refund.
• Original shipping costs and duties/taxes are non-refundable.
• Restocking fee: 10% if brand tags/packaging are missing or security seal is removed; up to 20% if signs of wear are present but item remains salable.

Exchanges

We offer size or item exchanges when stock allows. The fastest method is a return for refund and a new purchase. If you prefer a direct exchange, contact Support so we can place a brief hold on the replacement item.

Damaged, Defective, or Incorrect Items

• Report within 48 hours of delivery with photos (unboxing photos/video helpful).
• We’ll provide a prepaid label and priority resolution: replacement (if available) or full refund upon inspection.
• Cosmetic box wear from transit is not considered a defect unless it affects the garment’s condition or value materially.

Refunds & Processing Time

• Inspection typically within 2–3 business days of arrival.
• Refunds post 3–5 business days after approval to the original payment method.
• Shipping, duties/taxes, and prepaid label fees are not refundable.
• If returned outside the approval window or without RMA, processing may be delayed or refused.

International Orders

• Mark returns “Return Goods” on customs forms to avoid additional import charges.
• Duties and taxes paid to your local carrier or customs agency are not refundable by us.
• Any re-import fees we incur due to misdeclared returns may be deducted from the refund.

Non-Returnable Items

• Items marked Final Sale or Clearance.
• Mystery boxes or blind packs.
• Undergarments and socks.
• Customized or altered items.
• Products missing security seals or with evidence of wear.

Cancellations & Address Changes

• Free cancellation before fulfillment begins. Contact us ASAP.
• Once shipped, we cannot cancel. You may refuse delivery and request a return upon its return to us (shipping fees and a $15 carrier return fee may apply).
• Address changes can be made prior to shipment; after dispatch, we’ll attempt a carrier intercept but cannot guarantee success.

Measurements & Color Tolerance

• Manual measurements allow a tolerance of ±1 cm.
• Colors may vary slightly due to lighting and screen calibration; we aim to present accurate, natural lighting in photos.

Chargebacks & Fraud Prevention

• We provide macro-tag and hologram photos plus tracked delivery for verification.
• Chargebacks filed without contacting Support first may delay resolution. We supply carriers’ proof of delivery and inspection logs to processors.

Need Help?

Customer Service Hours: Mon–Fri 9:00–18:00 (PT)