Information We Collect

We collect information directly from you, automatically when you use our site, and from third parties, as described below.

Information you provide

• Account and order details (name, email, phone, shipping and billing addresses).
• Payment details (processed by our payment partners; we do not store full card numbers).
• Communications (emails, messages, reviews, and customer service interactions).
• Measurements and fit preferences you choose to share for sizing guidance.

Information collected automatically

• Device and usage data (IP address, browser type, OS, referring URLs, pages viewed, time on site, error logs).
• Approximate location derived from IP address.
• Cookie and pixel data for session management, analytics, and personalization.

Information from third parties

• Payment processors (payment status, fraud screening results).
• Shipping and address validation services (delivery status, address corrections).
• Marketing and analytics providers (campaign performance, on-site engagement).

How We Use Information

• To provide, personalize, and improve our products and services.
• To process orders, payments, returns, and customer support requests.
• To verify authenticity, manage inventory, and provide accurate measurements and product details.
• To communicate transactional updates (order confirmations, shipping notices) and service messages.
• With your consent or as permitted by law, to send marketing communications and special offers.
• For analytics, research, debugging, and security monitoring (fraud and abuse prevention).
• To comply with legal obligations and enforce our terms and policies.

Legal bases for processing (EEA/UK): consent, performance of a contract, legitimate interests (e.g., site security, personalization, analytics), compliance with legal obligations, and protection of vital interests when applicable.

Cookies & Tracking

We use first- and third-party cookies, pixels, tags, and similar technologies to operate our site, remember your preferences, analyze traffic, and measure campaign performance.

Types of cookies

• Essential: required for core functionality such as checkout and security.
• Performance/Analytics: help us understand site usage to improve experience.
• Functional: remember preferences like currency and size filters.
• Advertising: measure and deliver relevant ads where applicable.

You can control cookies through your browser settings and, where offered, our cookie banner or preferences center. Blocking some cookies may affect site functionality.

Do Not Track: Our site does not currently respond to DNT signals. We will update this policy if that changes.

Analytics & Advertising

We may use analytics tools (e.g., Google Analytics) to measure site performance and usage, and advertising partners to measure or deliver ads. These providers may set their own cookies and collect information about your activity across sites and apps, subject to their policies.

Where required, we will seek your consent before using analytics or advertising cookies. You can also use browser add-ons or opt-out tools provided by these services.

How We Share Information

We share information with trusted third parties that help us run our business, under appropriate contracts and safeguards:

• Payment processors (e.g., PayPal and card processing providers) to process payments and prevent fraud.
• Fulfillment and logistics partners to pack, ship, and deliver your order.
• IT, hosting, and security providers to operate our website and protect our services.
• Analytics and marketing service providers to improve performance and relevance.
• Professional advisors and legal authorities when required by law or to protect rights and safety.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to continued protection of your data.

We do not sell your personal information in the traditional sense. Where applicable law defines “sale” or “sharing” for cross-context behavioral advertising, you may have the right to opt out. See “Your Privacy Rights.”

Payments & Shipping

Payments are processed by third-party providers. We do not store full payment card numbers on our servers. Shipping information is shared with carriers solely to deliver your order and manage returns.

Data Retention

We retain information only as long as necessary for the purposes described in this Policy, including to fulfill orders, comply with legal obligations (e.g., tax/accounting), resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.

Security

We implement administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security, but we work to continuously improve our protections.

Your Privacy Rights

Choices

• Marketing emails: unsubscribe via the link in our emails or contact us.
• Cookies: manage via browser settings and, where available, our cookie preferences tools.

EEA/UK residents

You may have the right to request access, correction, deletion, restriction, portability, and to object to processing based on legitimate interests, and to withdraw consent at any time. You may also lodge a complaint with your local supervisory authority.

US state privacy laws (e.g., California)

Depending on your state, you may have rights to know/access, correct, delete, and opt out of the sale or sharing of personal information and targeted advertising. We will not discriminate against you for exercising your rights.

To submit a request, contact us at [email protected] and include “Privacy Request” in the subject. We may verify your identity before processing. Authorized agents may submit requests with proof of authorization and identity verification.

International Transfers

We are based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. and other countries that may have different data protection laws. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for these transfers.

Children’s Privacy

Our site is not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it where required.

Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective” date at the top indicates the latest revision. Significant changes will be posted on this page and, where appropriate, notified to you.

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